Privacy Policy
This policy explains what Zeli Products ("we," "us"), a sole proprietorship owned by Joshua Oliker and based in Oradell, New Jersey, collects when you contact us, how we use it, and your choices. By using our contact form, you agree to this policy.
Information we collect
- From the contact form: your name, email address, phone number, and the message you submit.
- SMS consent: if you check the SMS consent box, we record that you agreed to receive text messages at the number provided.
- From phone calls: the phone number you call from, the time of the call, and whether we answered.
- From voicemail: if you choose to leave a message, an audio recording of it, an automatic written transcript, and its length.
- From text messages: the messages you send us, and any photos you choose to attach.
How we use your information
- To respond to your inquiry and follow up about your request.
- If you check the SMS consent box on the contact form, to send you text messages about your request.
- To return your call and respond to any voicemail you leave.
- To look at any photo you send us, so we can understand what you need.
Text messaging
SMS terms & your choices
You may receive text messages from us if you check the SMS consent box on the contact form, agreeing to receive text messages about your request.
- Message frequency varies.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of further messages. Reply HELP for help.
We never sell, share, or transfer your mobile number to third parties for marketing. Your mobile number and any text-messaging consent are used solely to contact you about your request and are not shared with third parties or affiliates for their marketing or promotional purposes.
Call recording and voicemail
If you call us and we don't answer, you'll hear a short message and may be invited to leave a voicemail. We do not record the live conversation when we do answer — only the voicemail you choose to leave. If you leave one:
- We record it. The recording is stored by our telephone provider, Twilio, and is accessible to us.
- We transcribe it. The audio is processed automatically to produce a written transcript, so we can read the message as well as listen to it.
- We use it only to respond to you — to understand what you need and call you back. Recordings and transcripts are never sold, and never used for marketing.
Leaving a message is optional. If you'd rather not be recorded, hang up when the recording prompt begins and contact us by email or through our contact form instead.
How long we keep recordings. We keep voicemail recordings and their transcripts for up to 90 days, then delete them. You can ask us to delete a recording sooner using the contact details below.
Photos you send us
If you text us, we may invite you to send a photo of the work you need done. Sending a photo is entirely optional. You can describe it in words instead, or simply skip the question, and we'll still help you.
- What we collect. The image you send and the text message it arrives with. Photos are stored by our messaging provider, Twilio, and are accessible to us.
- Why we collect it. So we can see the job and estimate the work accurately.
- We never sell your photos or share them for marketing. We don't use them in advertising, on our website, or on social media without asking you first.
How long we keep photos. We keep photos you send for up to 90 days, then delete them. You can ask us to delete a photo sooner using the contact details below. Please send only what shows the work — there's no need to include people, documents, or anything else personal.
How we share information
We do not sell your personal information. We share it only with service providers that help us operate — for example, our hosting, database, email, and telephone/messaging providers — and only so they can perform those services for us. As stated above, mobile numbers are never shared for third-party marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We keep inquiries for as long as needed to respond and to keep reasonable business records, then delete or anonymize them. Voicemail recordings and transcripts, and any photos you send us, are kept for up to 90 days, as described above. You can ask us to delete your information using the contact details below.
Contact us
Questions about this policy or your information? Email jreioliker@gmail.com or call (551) 303-7021.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.